Regarding item 3 above, VIA has acknowledged that the Tenor 7022 USB receiver chip (used in Hegel gears) is NOT compatible with the VIA chipset. The USB receiver used inside the USB DAC has a compatibility issue with the USB chipset (we use industry-standard VIA USB3.0) inside the ZEN Stream.The USB connection is not good (cable, connector etc?).The USB DAC is not correctly powered on.What if I plug in my USB DAC but the ZEN Stream still says it’s not connected? Here are several possibilities: Previously, if a USB DAC was not properly detected, the USB output would be hidden. It will also show whether or not it is connected. The output dialog box has also been updated to always show the USB output. Please accept our apologies for any inconvenience this has caused you, and thank you for your patience. This demonstrates that in our continuous pursuit of the finest sound, bit-perfect everywhere, we may occasionally stumble simply because other DACs don’t do things the way we do. Should we have anticipated this and built in a fail-safe from the start? Yes, in retrospect. We’ve now added a backup position, so the format will still play even if it’s not listed as one of the supported formats. The disadvantage is that it will not have sound if the format is not supported (or not stated correctly). Now, in the ZEN Stream’s Linux ALSA (audio system), we want the best sound, so we employ the most direct bit-perfect mode whenever possible. For example, it will tell the host it supports 24bit but not 32bit or vice versa. Other USB DACs, on the other hand, do not (how frustrating)! They will announce some support resolution but not all.
#IFI ZEN STREAM TIDAL CONNECT FULL#
the computer or ZEN Stream in our case) the FULL list of sampling frequencies and bit depth it can support during the initial USB handshake.
We realised we couldn’t duplicate it since we thought others design USB DACs in the same way we do.Īll iFi DACs will announce to the host (i.e. Thank you so much to BubbaHyde on Head-Fi for his testing, which provided a lot of light on the problem. The Spotify USB issue, on the other hand, perplexed us because no matter how hard we tried, we couldn’t replicate it in-house. Right now, we’re implementing this change.
#IFI ZEN STREAM TIDAL CONNECT UPDATE#
Tidal verified that the problem was with their server’s retry logic, and they’ve just released an update to fix it. We first noticed the occasional Tidal hang-ups in November 2021, and we immediately alerted Tidal because we couldn’t find anything wrong on our end. We will be making a full a announcement complete with new firmware providing Roon Ready support for the Stream within the next couple of weeks. Great news! Roon Ready certification has been completed for the ZEN Stream. ***** Disclaimer (Let’s get the legal stuff out of the way): Below are some updates from the Development Team they are not official announcements or positions from iFi audio whatsoever some or all of the info below could be subject to change without notification.*****Ī few words from us as to what been happening…įor the past couple of months, we’ve been occupied by a few issues, first was the occasional Tidal hang-up, the MQA 1 st unfold, then there was the Spotify USB issue but first…
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